FAQs

Before Booking

The deposit varies by holiday type and duration and is always displayed on each holiday page. Generally, the deposit is €100pp for short city breaks and €200pp for longer escorted tours. Some holidays may have a higher deposit depending on the region, airline, hotel, and other factors. There is no extra charge for payments with credit card or debit card.

Please call us on (01) 294 1000 and one of our consultants will be pleased to help you although please note that we may ask you to confirm your request in writing. Our opening hours are Monday-Friday 9.00am-5.30pm.

After Booking

The balance is required no later than 12 weeks before departure. If you are due to travel within 12 weeks of making the booking, payment is required in full when you book your holiday. Promotional and reader offers require full payment at time of confirmation.

We do not issue reminders for the balance. Your confirmation/invoice serves as your final invoice.

Travel documents are dispatched 14-10 days prior to departure. Alternatively, you can arrange to collect your travel documents from our office.

The lead passenger on your booking must notify us of the cancellation, quoting the booking reference and the reason for cancelling. The cancellation will not be actioned by us until we receive written notice of cancellation from the lead passenger, and the date of receipt will become the date used to calculate cancellation charges.

Please write to:

Travel Escapes,
Suite 30 The Hyde Building,
The Park,
Carrickmines,
Dublin 18

The final timings will be advised with the documentation about two weeks before departure but, until that time, all the timings that we are able to give you are strictly provisional and are subject to change.

The lead passenger can call us on (01) 294 1000, quoting the booking reference, although please note that we may ask you to confirm your request in writing. You will be advised of any amendment charges, if applicable, and a new invoice will be sent out to you.

You can find payment details on your invoice. We accept payment by Electronic Bank transfer, debit card, credit card, cheque or cash. You can call us on 01 294 1000 Monday-Friday 9am to 5:30pm to arrange payment or you may find electronic bank transfer more convenient. Our payment details are:

Bank of Ireland, 2 College Green
Sort code: 90-00-17 
Account no.: 28058757 
IBAN: IE08 BOFI 9000 1728 0587 57 
SWIFT/BIC: BOFIIE2D
Please remember to include your invoice number and name on all transactions.

General

Please send any correspondence to:

Travel Escapes,
Suite 30 The Hyde Building,
The Park,
Carrickmines,
Dublin 18

or e-mail: book@cruisefromireland.travelescapes.ie

You can contact the European Commission Online Dispute Resolution (‘ODR’) Platform: You can register your complaint at http://ec.europa.eu/consumers/odr/

Any special request or requirement which is essential to your booking (dietary requirements, wheelchair assistance etc) must be made known to us in writing at time of booking. We are also happy to pass on any other reasonable requests to hotels or airlines (e.g. quiet room, ground floor) but they cannot be guaranteed.

The reason for this supplement is that our contract with the owners/ hoteliers is commonly based on a price per room while our holidays are sold per person including flights and other elements. Therefore, the per person price for a lone traveller normally includes the entire room cost. We do not make additional or excessive profits from these sales. The prices charged merely reflect the real cost to us. In some hotels there are rooms that are designed for single occupancy only. In this instance there will normally be a supplement but usually less than when a single person occupies a double room. These single rooms are often smaller and sometimes less well-appointed. We do not know which room you will be allocated as your hotel will usually decide this shortly before you arrive. We have been able to negotiate a selection of departures (with limited availability) with no single supplement, which are highlighted in our tours.

The usual administration fee is €40 per person plus any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Terms and conditions apply.

Late Bookings departing within 12 weeks must be paid by debit or credit card. We can accept electronic bank transfer for late bookings, however, a credit or debit card authorisation must be provided to secure the booking. Our details for electronic bank transfer are as follows:

Bank of Ireland, 2 College Green
Sort code: 90-00-17 
Account no.: 28058757
IBAN: IE08 BOFI 9000 1728 0587 57 
SWIFT/BIC: BOFIIE2D
Please remember to include your invoice number and name on all transactions.

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